Shipping & Returns

WHERE CAN I TRACK MY PARCEL?

You may track your parcel HERE

WHICH COUNTRIES DO YOU SHIP TO?

We ship worldwide! Shipping charges may differ from country to country.

I FOUND A DEFECT ON MY ITEM, BUT I’VE ALREADY WASHED IT. WHAT SHOULD I DO?

We are unable to accept your return once it has been washed. Please check your item when received.

WHICH COURIER COMPANY DO YOU USE?

We use various courier companies to ensure all parcels arrive on time.  Tracking numbers will be provided when we process your order, together with a tracking link. Customers are not allowed to choose the courier company used unless stated otherwise.

WHAT HAPPENS IF THERE’S BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED OR LOST DELIVERY)
We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at [email protected] (if applicable).

We regret to inform you that no refunds will be given for orders that fall under the below categories:

1. In the event of damaged samples received, we will require photo proof of the affected samples and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the sample to you at no cost, subject to availability. In light of this, any sample that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at [email protected]

2. In the event of lost mail, we will try to locate the delivery team and if there’s a clear indication that your order is indeed lost, we’ll re-send the order to you at no cost, subject to availability.

WHAT HAPPENS IN THE EVENT OF UNSATISFACTORY/EXPIRED/WRONG SAMPLE/MISSING SAMPLES?
We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at [email protected] (if applicable).

We regret to inform you that no refunds will be given for orders that fall under the below categories:

1. In the event that the sample you’ve received is unsatisfactory in any way you perceive, we will require photo proof of the sample and your D.O (Delivery Order) as well and you may be required to send us back the sample for close inspection and review before a decision is made to re-send a sample to you at no cost, subject to availability. The postage cost will be credited back to your account after we receive the returned item.

2. In the event that you receive an expired product, we will require clear photo proof of the sample and its expiry date for close inspection and review before a decision is made to re-send a sample to you at no cost, subject to availability.

3. In the event that you’ve received the wrong sample, we will require photo proof of the wrongly sent sample and D.O (Delivery Order) and after reviewing, we’ll re-send the correct sample to you at no cost, subject to availability.

4. In the event you’ve received your order with a missing sample, we will require you to email us a clear photo proof of your D.O (Delivery Order) to [email protected] and after which, kindly give us a call at (+60) 132360235 and our customer service officer will attend to you to find out more before a decision is made to re-send the missing sample to you at no cost, subject to availability.

WHY DOES IT TAKE LONG FOR MY PRODUCT(S) TO ARRIVE?

It takes at least 5 days for your order to be processed. After that it would take about 2 weeks for your product to be sent out from our overseas warehouse.

MY ITEM HAS NO ARRIVED. DO YOU PROVIDE REFUNDS?

Complete refunds will be provided if an item does not arrive after 2 months from the date of purchase.