ecommerce returns

Unlocking the Value of Fit Tech: Personalization and Recommendations

Nearly 15% of all retail sales were returned in 2023 — and 75% of consumers cited fit as the main reason. As…

Staples, Amazon Trial Returns Drop-off Program

Amazon and Staples are piloting a new program that will see the office supply chain join a growing roster of brick-and-mortar retailers…

How Shoemaker Viscata is Achieving Social and Business Goals by Reducing Returns

It’s been another year of record-breaking ecommerce sales combined with unprecedented snarls across shipping and inventory ecosystems, so it should come as…

How Returns Drag Down Sustainability Efforts (and what Retailers can do About it)

It’s becoming increasingly clear that returns have costs that go well beyond the financial. Each year in the U.S., 5 billion pounds…

In the Wake of ‘Returnageddon’ Retailers Seek New Solutions to an Age-Old Problem

It was the kind of “-geddon” that could be seen coming from a mile away — a perfect storm combining an ecommerce…

Staples Enables Contactless Returns in 1,000+ Stores

Staples will launch contactless returns for online purchases in more than 1,000 of its stores across the U.S. The retailer has partnered…

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Taking the Pain Out of Customer Service: What Do Modern Retailers Need to Succeed?

2025 Benchmark Survey: How Retailers are Re-Affirming Brand Value Through the In-Store Experience

Hurdles to Healthy Eating: Jonesing for Junk Foods and Price Constraints

Turning Curiosity into Commitment: How Intent-Driven Personalization is Redefining Digital Marketing